Frequently Asked Questoins

  • Forgot password?

    - Go to the login page at
    - Click “Forgot Password?”
    - Follow the prompts
    - Login and enjoy your courses!

  • It's time. How do I watch my courses?

    - Login at
    You can also look for your email with the subject line “You are now enrolled [course name]”
          - Desktop: Please use Chrome, Firefox, Safari or Microsoft Edge. Note: this site does not support Internet Explorer.
          - Mobile: Please use iOS Safari 11 and up, Chrome, or Samsung.
    - Click “Sign In”
    - View all the Courses on “My Dashboard”

  • I can’t forward or rewind the videos.

    Remember, due to continuing education requirements, users can not forward or rewind within a video. Student tip: take a screenshot of a slide to capture important info. PDF presentations are available for most of the presenters.

  • I can’t hear the video.

    Depending on the computer settings, the video might not automatically have sound. Hover over the bottom right corner of the video and click the volume/mute icon to allow sound.

  • I lost my place in the video.

    Users can pause and play videos within a lesson. But in order to not lose your place in the video, do not switch between lessons or courses. If you do that, when you return to the original lesson, the video will start from the beginning.

  • How do I earn DPR/CCA Continuing Education? Hours?

    To receive DPR/CCA credit you must:

    - Include your license number(s) in your profile
          - Login at
          - Click your name (upper right)
          - Click "My Account"
          - Fill in your PA, PCA, QAL, and CCA license number as needed
          - Click "Save Changes"

    - Watch and COMPLETE courses labeled DPR and/or CCA. You can see your progress in courses in your Student Dashboard.
    - Pass the course quiz with at least a 70%.
    - You will receive a certificate of completion directly after the individual course quiz. Each course has an individual certificate. You can see all certificates in your account.
    - Vineyard Team staff will conduct an audit of students and course completion after December 1.
    - Once verified, staff will submit the rosters to the appropriate organizations.
    - It is the responsibility of the student to maintain their own records of continuing education.

    You have access to the courses through November 30.

  • Need more help?

    Email us at [email protected] -- we're happy to help!